General conditions of sale THE LUCA GABRIELLE ACADEMY

Terms & Conditions

Effective Date: 31/7/26

Welcome to The Luca Gabrielle Academy. By accessing our website, purchasing a course or using our services, you agree to be bound by these Terms & Conditions.

1. About Us

The Luca Gabrielle Academy provides online and in-person professional hair extension education and related training materials.

2. Eligibility

You must be at least 18 years of age, or have permission from a parent or legal guardian, to purchase our courses.

3. Course Access

Once payment has been received, you will be granted access to the purchased course in accordance with your enrolment.

Course access is provided solely to the enrolled student and must not be shared with any third party.

4. Intellectual Property

All course materials, videos, manuals, downloads, images and branding remain the intellectual property of The Luca Gabrielle Academy.

You may not reproduce, distribute, record, copy, share, resell or upload any course content without prior written permission.

5. Accreditation & Certification

Where applicable, accredited certificates are issued only after the successful completion of all required course elements and case studies.

6. Student Responsibilities

Students are responsible for practising safely, working within their level of competence and obtaining appropriate insurance before offering professional services.

7. Pricing

All prices are displayed in Pounds Sterling (£) unless otherwise stated.

We reserve the right to amend prices at any time. Any price changes will not affect purchases already completed.

8. Liability

Whilst every effort is made to provide accurate educational content, The Luca Gabrielle Academy accepts no liability for any loss, damage or injury arising from the use of our training materials or techniques.

Students remain responsible for their own professional practice.

9. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

11. Refund Policy

At The Luca Gabrielle Academy, we are committed to providing high-quality online education. Please read this Refund Policy carefully before purchasing.

Digital Course Purchases

All online courses are digital products and provide immediate access to course content upon successful payment.

Due to the nature of digital content, all sales are final. Once you have accessed your course, we are unable to offer refunds, exchanges or cancellations.

By purchasing a course and requesting immediate access, you acknowledge and agree that:

* Your course content will be available immediately after purchase.

* You expressly request immediate access to the digital content.

* You understand that, where applicable under UK consumer law, your right to cancel may be lost once digital content has been supplied.

Technical Issues

If you experience any technical difficulties accessing your course, please contact us as soon as possible. We will make every reasonable effort to resolve the issue promptly.

Exceptional Circumstances

Refund requests outside of your statutory rights will be considered solely at the discretion of The Luca Gabrielle Academy.

Contact Us

If you have any questions regarding this Refund Policy, please contact us using the details provided on our website.

12. Protection of personal data

The Luca Gabrielle Academy is committed to protecting your personal information and handling it responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Any personal information you provide, including your name, contact details and purchase information, will be used only for legitimate business purposes, including processing your enrolment, providing access to your course, communicating with you regarding your training and improving our services.

We do not sell, rent or share your personal information with third parties for marketing purposes. Your information will only be shared where necessary to provide our services, process payments, comply with legal obligations or where you have given your consent.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

You have the right to request access to the personal information we hold about you, request that inaccurate information is corrected, request deletion where applicable, or object to certain processing activities, subject to applicable legal requirements.

If you have any questions regarding how your personal information is collected, stored or used, please contact The Luca Gabrielle Academy using the contact details provided on our website.